Technical SpecialistThe Technical Specialist is responsible for the technical set up and operation of enhanced mid-level production events in a hospitality environment, while ensuring the utmost in client satisfaction. This position reports to an Associate Director of Project Management or Director of Project Management in their assigned area.Key Job ResponsibilitiesEquipment OperationTroubleshoots technical issues and resolve problems quickly as they arise.Complies with all Company security and safety measures.Ensures equipment is secure from theft and/or damage when in use.Customer ServiceProvides excellent service and strives to exceed the expectations and needs of internal and external customers.Maintains a positive relationship with all clients through effective communication.Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction.Understands and fosters the hotel/client relationship.Training/Staff DevelopmentCreates an atmosphere that fosters the development of technical and leadership skills in other employees.Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed.Develops self as subject matter expert in discipline of specialty.Stays current with technology and industry trends.Event SupervisionPerforms advanced work (pre/during/post event) with operations team members.Supervises and directs other technicians during an event.Equipment MaintenanceAssists team with proper security, storage, inventory, transportation, and maintenance of equipment.Performs inventory and forecasting of equipment needs.Job QualificationsBachelor's Degree is preferred3+ years of event technology experience with specialty in Audio, Lighting, Projection, or Video is required3-4 years of customer service or hospitality experience is preferred.Ability to interact professionally and effectively with a diverse work force, customer base and senior level management.Strong customer, client and coworker interface experience and abilities.A valid driver's license is required for team members in positions that may operate Company vehicles. Additional DOT requirement may need to be met if applicable.Must be able to lift 50 lbs.CompetenciesDeliver World Class ServiceDo The Right ThingDrive ResultsValue PeoplePhysical RequirementsSitting: 2-3 HoursStanding: 4-5 HoursWalking: 4-5 HoursStooping: 2-3 HoursCrawling: 2-3 HoursKneeling: 2-3 HoursBending: 2-3 HoursReaching (above your head): 2-3 HoursClimbing: 0-1 HoursGrasping: 4-5 HoursLifting Requirements0 - 15 lbs*: Continuously16 - 50 lbs*: Frequently51 - 100 lbs: OccasionallyOver 100 lbs: OccasionallyCarrying Requirements0 - 15 lbs*: Continuously16 - 50 lbs*: Frequently51 - 100 lbs: OccasionallyOver 100 lbs: NeverAuditory/Visual RequirementsClose Vision: ContinuouslyDistance Vision: ContinuouslyColor Vision: FrequentlyPeripheral Vision: OccasionallyDepth Perception: FrequentlyHearing: ContinuouslyPushing/Pulling Requirements0 - 15 lbs*: Continuously16 - 50 lbs*: Frequently51 - 100 lbs*: FrequentlyOver 100 lbs: OccasionallyWork EnvironmentHotelWarehouseHourly Pay Range: $25.19 - $32.75