Providing specialized technical support for a specific product vertical, the full-time Evening Technical Support Specialist will diagnose, troubleshoot, and resolve software and network-related issues while engaging with customers through phone and email communications in a remote/hybrid setting. Key responsibilities Handle incoming customer requests, performing triage and routine troubleshooting for incidents Develop expertise in company products and services, collaborating with senior team members to resolve complex issues Create, categorize, update, escalate, and resolve tickets while maintaining accurate documentation in Salesforce Required qualifications Proficiency in SQL and basic knowledge of the Relativity platform and troubleshooting techniques Proven customer support experience, preferably in a tech or SaaS environment Ability to manage and prioritize multiple technical tickets effectively Commitment to Relativity's Core Values and a collaborative team environment Preferred attainment of Relativity Professional Title certifications within 6 months of start date
Evening Technical Support Specialist in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.