EUC Desktop Support EngineerMy client is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, client brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries.
Location: El Segundo, CA (Onsite) Job Type--C2C Connected Worker Microsoft Intune Mobile Device Support EngineerMust have experience on below:Experience in Mobile Device Management of Microsoft Intune for large scale enterprises Platform iOS iPad Mac OS Android and PDA Devices Honeywell Smart EX Sonim Zebra Blackline Mobilus TrimbleExperience in Microsoft Intune Implementation Configuring Profile Compliance App Management Protection Restriction and Company Portal etcExpertise in All Types of Mobile Device Enrolments Manual bulk and automatic methods etcGood knowledge of Reporting in Microsoft Graph API and Power BIScripting knowledge in PowerShell or VBResponsibilities:Mobile device Onboarding and Offboarding supportResponsible for all CW Service Now tickets landing that are entered into the queueMobile Device Hardware troubleshooting for any CW device as listed aboveAssisting end users with performing Hardware OS updates refreshes for any CW device as listed aboveHardware enrolment and provisioning for any CW device as listed aboveHardware training for any CW device as listed aboveRefreshing Updating hardware training materials tutorials workshops etc for any CW device as listed aboveMonitoring the performance and usage of CW devices and providing regular reports and feedback to other teams and stakeholders This may include tracking key metrics such as the number of users the types of applications that are being used and any technical issues that ariseEscalating issues to the appropriate product line team i e network Enterprise Mobility etcCreate the initial escalation path spreadsheetUpdate and refresh the escalation path spreadsheet anytime new changes are uncoveredNew hardware deployments for any CW device as listed aboveEscalating hardware issues to the vendor if they cannot be resolved internallyMonitoring and performing all IRM tasks and controls from Service Now as it relates to CW devicesEnsuring all compliance tasks are completed before the due date specified for the CMDB entryPerform patching and updates for CW devices if needed and notify end usersSkills:Mandatory Skills : EUC Desktop EngineeringMobile Devices - Connected WorkerLaptop & Desktop supportDisclaimer: E-Solutions Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply.
EEO/AA/M/F/Vet/Disability.