Join Our National Team as an Estimating Team Manager!Are you looking to leverage your expertise to grow a role that offers varied and challenging work? Our company, a leading parent organization that owns and operates 340+ franchise locations across North America, seeks an Estimating Team Manager.This Estimating Team Manager will serve as a member of the Claims Force team (formerly known as Quality Assurance). The primary responsibility of the Estimating Team Manager is to lead a team of estimators in performance management, SMART goal creation, and team meetings that involve collaboration with other departments within the franchisor, designed to strategically position Paul Davis at the top of each carrier's scorecard. Work standards for the Manager and the team are focused on accuracy, speed, customer service, and similar supporting metrics.
The Estimating Team Manager will support the team with claim management escalations, performance accountability, and general oversight.Position: Estimating Team ManagerReports to: Director of EstimatingLocation: HybridAnnual Salary: $72,500.00 - 80,500.00Essential Duties/ResponsibilitiesRecruits, onboards, and trains new team membersCompletes monthly meetings with team members for performance coaching and managementCompletes monthly Goal Setting & Review (GS&R) Meetings with team members, focusing on continuous improvementSupports team members' growth with the creation of SMART Goals and development pathsFacilitates and conducts regular team calibration meetingsSupports assignment-level success through control points that include but are not limited to: Scorecard support, pre-estimate upload SLAs, estimate reviews, centralized remote estimate creation, and post-CF Approval managed repairProvides direct support for any function within the team during periods of assignment spikes, catastrophe events, team member absences or shortages, and as requested based on organizational demandsCommunicates effectively with direct reports, supervisors, franchisees, insurance carrier partners, and all stakeholders within the organizationCoach franchises on opportunities to improve their estimating and documentation performanceProvides assistance to franchises on estimating requirements and claim expectations, based on carrier guidelines, and supports technical claim inquiries across the estimating/claim management platformsIdentify and communicate trends to Directors, Team Managers, Account Managers, Regional Business Coaches, and other organizational stakeholdersProvides trend analysis of internal performance to the supervisor and participates in problem-solving sessions to address gapsProvide support to the Director of Estimating and other leaders in the onboarding process of new team members and those in new positions, acting as a key support role in organizational and departmental successThe support provided to the franchise network and carrier partners provides an opportunity for Paul Davis to obtain more jobs through improved scorecard performanceCreates opportunities for team building through engaging meetings and events, strengthening the cohesiveness of the team, and creating the opportunity for a high level of support to the networkCollaborates with other departments to create standard operating procedures and program guidelinesOther duties as assigned.Competency – Knowledge, Skills, and Abilities:Proficient use of a laptop and operating accessoriesProficient use of Microsoft Office applications (Outlook, Teams, OneDrive, SharePoint, Forms, PowerPoint, Word, Excel)Subject matter expert-level knowledge and performance excellence within the insurance industry, including but not limited to mitigation, contents, and reconstruction concepts, operational practices, and verbiageAbility to lead and manage a team to move through reviews of varying job types, estimate severity, and complexityAssertive, professional communication skills - adaptive communication based on the context of the information being conveyed, both verbal and writtenAbility to assertively embrace the continuous improvement model and provide feedback necessary to move the business forwardProficient use of technology applications, including the creation of new documentsAbility to independently problem solve, resolve conflicts, and manage prioritiesAbility to learn and implement new processes related to our industry and the specific duties and responsibilities required to be successful in this roleAbility to review and write estimates for water mitigation, mold, fire mitigation, temporary repairs, contents, reconstruction, and other job-type estimates in an accurate and timely mannerAbility to complete multiple reviews or estimates within a given time frameKnowledge of estimating platforms: Xactware Products, Symbility, and other estimating softwareAbility to successfully pass required industry and company certifications on the first attemptAbility to answer and communicate with PDRI, independent franchises, and PDO offices via phone and emailAbility to work in our main operating systemsAbility to work independentlyAbility to pass and maintain a satisfactory background checkAbility to maintain a level of confidentialityAbility to follow our Paul Davis Values, Vision, Mission, and 10 Serving BasicsRequired Education and ExperienceHigh school diploma or GEDBachelor's degree or equivalent experience in insurance claims or related field3 plus years of experience with estimation principles, concepts, and experience in the property restoration/insurance industry3 plus years of experience with personnel management or coachingPreferred Education and ExperienceExperience serving in a customer service role2 plus years of experience with contracting and/or fieldwork for a given trade.5 plus years of experience in the restoration industry regarding water mitigation/mold remediation, abatement, contents, fire structure cleaning, and reconstruction.5 plus years of personnel management or coaching experiencePhysical RequirementThe physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. The employee is occasionally required to sit, climb or balance, stoop or kneel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.Must be able to stay in a stationary position up to 100% of the timeThe person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.Constantly operates a computer and other office productivity machinery, such as a calculator, fax machine, copy machine, and computer printerMust be able to observe and perceive information on a computer and documentsMust be able to communicate and converse with customers over the phoneOccasionally will lift up to 10lbsAbility to safely operate a company vehicleWork EnvironmentThe employee will work remotely from their home office and be exposed to normal air-conditioning and heating conditions. Most work will be conducted over email, video conferencing, and telephone.
Employees must have access to a stable internet connection when working out of the office. Employees must use the provided VPN technology to securely connect remotely. The successful person must be productive with minimal supervision.TravelThis position may require up to 20% travel. This position may require travel to franchise locations, trainings, and team meetings.Reasonable Accommodation for DisabilityAny applicant or employee who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process.
The ADA defines "reasonable accommodation" as a change or adjustment to a job or work environment that allows a qualified individual with a disability to satisfactorily perform the essential functions of a particular job and does not cause an undue hardship for the employer.DisclaimerPaul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other