GIS Technical Support ConsultantUnder direct supervision, provides Esri ArcGIS user support on a continuing basis either by phone/email, Microsoft Teams, Remote Desktop, or site visit. Receives requests for technical support through GDOT work request system. Contacts customers to clarify, isolate, replicate, and troubleshoot issues. Documents and tracks issues to resolution or escalates to more experienced staff.
Provides user instruction/guidance. Assists GIS/IT teams in implementing solutions. May develop and conduct training programs for GIS user group.Responsibilities include acting as the 1st line of GIS technical support for GDOT, providing excellent customer service, troubleshooting and technical support via phone, email, and desktop screen sharing, creating, updating, and resolving work request tickets, instructing customers in using Esri ArcGIS solutions and supported applications, developing, updating, or maintaining system/technical documentation as needed, connecting customers to training and other resources, assisting in application validation after system updates/upgrades, assisting in data development, obtaining updates, QA/QC, metadata, or map/service preparation, assisting in implementing ArcGIS solutions, performing a variety of special projects and assignments, and providing on-call support as needed.Develops GDOT GIS User Group, resources, training materials, and website. Follows GDOT IT policies, procedures, guidelines, and standards.
The candidate will be working in the Enterprise GIS Team of GDOT IT Applications. Candidates will work with supporting IT team members (database, network, server, etc.) and interacting with business units. The candidate will follow internal GDOT standards and accepted best practices for developed solutions.The Enterprise GIS team is composed of 2 ArcGIS developers, 2 System Administrators, a data manager, and team leader. The team supports over 180 ArcGIS Desktop users and approximately 60,000 annual ArcGIS Server web visits.
Applications support GIS Portal/Online/Hub, feature mapping, project planning, emergency operations, permitting, safety, and traffic records. The team develops enterprise GIS services, applications, and databases. The team coordinates with client, server, network, and database/data warehouse personnel to support and develop the underlying IT solutions.
Esri ArcGIS IT Support Specialist 1 (634739) in atlanta at Unknown Company
This position is listed as full time and able to be worked remotely.