Escrow OfficerJob Purpose: The Escrow Officer is responsible for any and all things involved on all their files. It is the Escrow Officer's responsibility to make sure that the files on their unit are being handled properly. This involves auditing work completed by Escrow Processors and Escrow Assistants. The Escrow Officer accepts input and new ideas from all to make sure the unit runs more efficiently.Essential Functions:All capabilities of a basic Escrow Processor, Escrow Assistant, Senior Escrow Assistant, Junior Escrow Officer Run a Sale/Refinance unit from opening to closingAnswer questions and give direction to the Escrow Processors and Escrow AssistantsHave full knowledge of escrow and be able to resolve situations/issues/problems that may arise in a professional, and customer-centric mannerDelegate work load on a daily basis to ensure work is being completed on time or in a timely manner and that no one is overwhelmedHandle all customers and/or phone calls that exceed the capabilities of the Escrow Processors/Escrow Assistants and Junior Escrow OfficersEnsure that the entire unit is delivering excellent customer serviceProvide training to the Escrow Assistants/Escrow Processors and Junior Escrow Officers to ensure their opportunity for advancementBe aware and resolve any situations that arise within the unit professionally and efficientlyAid in the work load when the Escrow Processors and/or Escrow Assistants as neededProductivity: A minimum productivity per employee on the unit of $15,000 per monthOther duties as assignedOrganizational Relationships: Has frequent contact and communicates continuously with visitors, customers, employees, and vendors.
QualificationsHigh School Diploma or Equivalent5+ years of experience as an Escrow Officer is requiredProficiency in Google and Microsoft Office with the ability to type 40 WPM+Experience using Qualia is preferredStrong working knowledge of Windows/Mac operating system-experience.Must have a minimum book of business of $15,000 a month.Previous real estate experience is desiredKnowledge/Skills/AbilitiesAbility to communicate clearly, professional, and courteously in writing and verballyStrong organization skills with an attention to detailStrong analytical and problem solving skillsMust have well-developed interpersonal skills with the ability to establish highly functional relationships with diverse personalities both within and outside the companyWorks well on a team and collaborates with others but also be able to work independently.Ability to effectively manage tasks with minimal supervisionMust be diligent and persistent in follow-up and completionAble to function in a fast-paced environment with tight and changing deadlinesPhysical Demands & Work Environment: The Escrow Officer must be able to bend, stoop, stand, drive, and sit for various lengths of time. They must be able to lift and carry items up to 20 lbs. This is primarily a sedentary office classification and employees work in an office with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.