Job ID#: 40600
Job Title: Escrow Manager
Location: Schaumburg, Illinois (In-office, Monday - Friday)
Position Type: Full-Time
Overview:
Join our dynamic team in Schaumburg, a vibrant suburb of Chicago, as an Escrow Manager. This pivotal role offers an exciting opportunity to lead escrow operations, develop strong client relationships, and contribute to the success of a reputable organization committed to excellence and growth. If you are a results-driven professional with a passion for leadership and operational efficiency, we want to hear from you.
Key Responsibilities
- Lead and oversee daily branch operations, ensuring adherence to company policies, federal, state, and local regulations, and industry standards.
- Establish, monitor, and refine processes for accurate and timely processing of title, scheduling, closing preparations, closings, and post-closing activities.
- Manage and develop a high-performing team, fostering a culture of excellence, accountability, and continuous improvement.
- Ensure outstanding customer service by actively monitoring customer feedback through CQE and addressing any concerns promptly.
- Serve as the primary point of contact for customer inquiries and issue resolution related to escrow transactions.
- Prepare, manage, and optimize departmental budgets with a focus on expense control and revenue growth.
- Maintain up-to-date knowledge of RESPA guidelines, title and settlement regulations, and internal policies to ensure compliance and best practices.
- Stay informed about competitors' products, services, and pricing to support strategic decision-making.
- Promote community involvement and convey Pulte's values and culture through active participation in division and community events.
- Act as a liaison among all parties involved in escrow transactions to facilitate smooth closings and enhance client satisfaction.
- Handle all aspects of escrow and settlement closeouts, ensuring All Funds Statutes and Good Funds regulations are followed.
- Review escrow quality assurance reports, resolve outstanding issues, and implement corrective actions as needed.
- Perform additional duties as assigned to support operational excellence and business growth.
Qualifications
- Education: High School Diploma or equivalent required; additional certifications/licenses as mandated by state/federal agencies.
- Licensing: Notary Public license if required by State.
- Experience:
- 3-5 years of escrow operations experience, with a strong understanding of RESPA regulations and underwriting guidelines.
- Minimum of 2 years of supervisory experience in a leadership role.
- In-depth knowledge of title and settlement procedures, compliance standards, and escrow accounting practices.
- Proven ability to resolve complex problems and manage high-volume transactions efficiently.
- Excellent communication, presentation, and organizational skills.
- Ability to work collaboratively across multiple locations and manage competing priorities effectively.
- Technical proficiency in Microsoft Office Suite (Word, Excel, Outlook, OneNote) and familiarity with SoftPro is a plus.
Why Join Us?
- Career Growth: Opportunities to develop leadership skills and advance within a reputable organization.
- Collaborative Culture: Be part of a forward-thinking team committed to innovation, integrity, and community engagement.
- Competitive Compensation: We offer a comprehensive benefits package designed to support your health, well-being, and professional development.
- Impactful Work: Play a key role in delivering exceptional service and facilitating successful homeownership transactions.