Escrow Assistant/TraineeResponsible for providing administrative support to the escrow team, this includes dealing with details of a highly confidential nature. Collect and prepare documents in the opening and closing of orders, assisting escrow principals, their lenders and/or agents in the closing of escrow. This is an entry level position in escrow.Essential Duties and Responsibilities include the following.
Other duties may be assigned:Handles incoming phone inquiries; providing exceptional customer serviceOrganizes and maintains file system, file correspondence and other recordsInputs order with complete and accurate informationSets up escrow filesAssists in the escrow process flow keeping a current check list of itemsPerforms accounting functions set by each branch and may include; receipt of funds into escrow account, the opening and closing of interest bearing accounts with the escrow accounting department, requests for wire transfersAssists in ordering beneficiary statements or payoff demands, fire insurance policies, loan documents, lender requirements for funding and other documents as required by principals for the recording and closing of escrow filesAssists in the preparation of recording packages to the title departmentPrepares HUD/Closing Statements, disbursement worksheets, and cuts checks for all closed filesRegular and predictable attendance in the branchSupervisory Responsibilities:No supervisory responsibilities in this position.Competency Standards:Basic knowledge of title and escrow processBasic knowledge of accountingMust demonstrate excellent comprehension and organizational skillsAbility to manage multiple actions at once; flexibility to reprioritize based on the direction of managementStrong customer service orientationMust display professionalism in circumstances of high pressure and heavy workloadExcellent verbal communication and problem solving skillsRecommended to become a notary within 1 to 2 yearsAbility to work with mathematical concepts (fractions, percentages, ratios and proration's)Good working knowledge of Microsoft Office applicationsEducation and/or Experience:High School Diploma or General Education Degree (GED); and one year working in an escrow branch.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to sit at a desk for long periods of time, twist to reach equipment that surrounds desk, use telephone, and operate office equipment.The company will make reasonable accommodations for known disabilities as required by applicable law. All employees are required to observe the procedures contained in the Company Handbook, devote their full time energy to the company during work hours and to be loyal to the company at all times during their employment.