DoubleVerify in New York City is seeking a Senior Program Manager for AI Product Operations to lead the escalation program across clients such as agencies and brands. You will own intake, triage, severity, and routing to Tech, Policy, and Product, defining targets and driving accountability.
The role focuses on reducing resolution times via automation, maintaining SLA, CSAT metrics, and a single view of escalations.
#J-18808-LjbffrEscalation Program Lead, Product Operations in new york at Unknown Company
This position is listed as full time and onsite.