Leading a team of Application Support Engineers, the full-time Manager, ERP Application Support (Distribution) will provide advanced technical support to customers and partners while ensuring high levels of performance and customer satisfaction in a remote work environment. Key Responsibilities Lead, coach, and develop a team of Application Support Engineers to achieve high performance and quality in customer service Provide advanced technical support for complex and high-priority cases, serving as an escalation point for challenging issues Analyze support processes to identify improvement opportunities and collaborate with cross-functional teams to enhance product quality and customer experience Required Qualifications Bachelor's degree in Information Technology, Management Information Systems, Business Administration, Computer Science, or a related field 5+ years of experience supporting or consulting on ERP or enterprise business software solutions within Manufacturing, Supply Chain, or Distribution industries 3+ years of people management experience leading technical support or related teams Strong analytical and troubleshooting skills with the ability to prioritize competing demands Proven leadership, coaching, and conflict-resolution capabilities
ERP Application Support Manager in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.