EQXJP00005551 -CRE Workplace Experience Associate

Job Description | CRE Workplace Experience Associate

The Workplace Experience Associate is a vital member of the CRE organization, responsible for providing an exceptional customer experience that delights all visitors and employees. As a representative of Equinix and the CRE organization, this role will play a crucial role in creating an environment that is welcoming, professional and reflects our company values. This role will report to the regional CRE Manager.

Responsibilities

Welcome Desk

• Cover the Welcome Desk during business hours, providing a welcoming experience for customers and guests, ensure they're promptly signed in and badged in accordance with Equinix's guest policy
• Greet visitors and employees, CRE’s customers, engaging in conversation upon arrival and departure
• Take good care of the Welcome Desk/reception area, making sure it's clean and well maintained and no deliveries are left unattended

Safety

• Make the safety of our customers your first priority
• Know and be able to implement emergency response plans
• Ensure all employees badge in, no tailgating
• Escalate safety concerns as appropriate
• Coordinate visitor check-ins (badging) and security procedures using the Envoy visitor management

Courtesy

• Cultivate a positive vibe through fun and engaging activities at the front desk
• Provide surprise and delight customer opportunities to create a great workplace experience
• Turn the office into a community through activities and interactions that bring people together
• Assist with scheduling and managing meeting rooms, including arranging necessary equipment, supplies and catering for All Hands events
• Assist with receiving deliveries of all external and inter-office mail and support employees on all mail and shipping requirements as needed
• Provide direction and information to visitors (employees, customers, guests) to help acclimate them to the office and surrounding area
• Ensure timely and professional responses/communications to internal and external stakeholders
• Assist with the office ticketing system and follow up on ticket status, assigning tickets to the correct CRE team member or rerouting to correct department, ensuring no dead-ends
• Answer questions from customers related to the building, including wayfinding, policies and procedures, and etiquette. Support new hires, with support and guidance on CRE services and a warm hand-off to other teams that can provide support (e.g. IT)

Community

• Develop and execute internal communication strategies, disseminating important information and fostering employee engagement through a variety of communication channels
• Act as a conduit for interdepartmental communication, facilitating cohesion and collaboration
• Create engaging and informative communications for office events and information using Outlook, Viva Engage, and Office Raven tools
• Ownership of onsite event planning and execution, ensuring seamless experiences for all attendees
• Capture through photos moments to promote organizational culture and camaraderie
• Create marketing materials and promotional efforts, leveraging social platforms to generate excitement
• Manage event logistics and budgets meticulously, maximizing resources while delivering memorable experiences
• Gather post event feedback for future event enhancement

Qualifications

• Customer facing experience is essential and hospitality background a must
• 5 years of experience preferred
• Bachelor's degree
• Excellent verbal and written English and communication skills, social media savvy
• Outstanding interpersonal and multi-tasking skills are required
• Adept at dealing with difficult customers or situations, ensuring a successful outcome for both the customer and CRE
• Skilled at developing personal relationships with customers, peers and business partners

Additional Details:

• Location: Onsite - Monday to Thursday (32 hours per week). Ashburn VA
• Duration: 12 months
• Pay Range*: $30 - $40 per hour
• Weekly Schedule: 32 hours - if there is overtime, they are usually done on Fridays. Overtime if the worker exceeds 40 hours per week. Anything less than 40 hours won't be considered overtime.