Equity, Systems and Process Improvement Community Program Specialist II - IHSS (Open)

Equity, Systems And Process Improvement Community Program Specialist II - In-Home Supportive Services Public Authority (ESPI CPS II)San Mateo County Health is seeking a dynamic and experienced leader to serve as the Equity, Systems and Process Improvement Community Program Specialist II - In-Home Supportive Services Public Authority (ESPI CPS II) within Aging and Disability Services (ADS).This position supports the ongoing improvement and modernization of the In-Home Supportive Services (IHSS) Public Authority (PA) by developing automated systems, dashboards, and digital tools that enhance program operations, service accessibility, and staff productivity.

The role also assists with caregiver recruitment and onboarding, referral coordination, and the development of policies, procedures, and training materials, while ensuring that all initiatives incorporate racial equity, diversity, and inclusion principles.Important Note: The IHSS PA ESPI Community Program Specialist is not a County classified position; however, the role reports directly within ADS. The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified and regular classified vacancies.This is a full-time position working Monday-Friday. A hybrid schedule may be available; however, approximately four on-site workdays per week are anticipated based on operational needs and County requirements. The position is currently located in San Mateo, CA, but will relocate to South San Francisco, CA, planned for March 2027.

The role requires travel throughout the County and periodic travel within the State of California.About the IHSS Public Authority:Established by the San Mateo County Board of Supervisors in 1993, the IHSS Public Authority administers the care provider components of the County's IHSS program.IHSS supports Medi-Cal eligible individuals who are aged, blind or living with disabilities at any age so they can safely remain in their homes as an alternative to institutional care.The IHSS Public Authority:Serves as the employer of record for approximately 10,000 IHSS care providersOperates a Registry that recruits, screens, and refers care providers to IHSS recipientsConducts background checks in accordance with IHSS regulationsProvides training opportunities to enhance care provider skillsOffers support to both recipients and care providers to promote successful working relationshipsAdministers payroll, personnel services, health benefits, and COBRAMaintains employment records, conducts verifications, and responds to subpoenasThe IHSS PA is advised by the Public Authority Advisory Committee (PAAC), appointed by the Board of Supervisors, with a majority of the members being current or former IHSS recipients and/or care providers.Key Responsibilities:The IHSS PA ESPI Community Program Specialist will:Assist in development and maintenance of systems, automated tools, and improvement charters designed to boost IHSS PA operations utilizing both AAS' Racial Equity Action Plan (REAP) and LEAP process improvement standardsImplement Quality Assurance (QA) standards in the development and maintenance of dashboards and reporting systems that will be used in IHSS PA work processes, as well as monitor staff workload and productivityAssist in the development and maintenance of a self-service portal for referral submissions by external entitiesAssist in the development and maintenance of an online job board intended to help match IHSS recipients with care providers, implementing equity, diversity, and inclusion standards.Assist in the migration of paper-driven onboarding processes to digital processes, a process that will expedite accessibility of newly hired care providers to IHSS recipientsAssist in recruiting and onboarding care providers, to help remediate the current care provider shortage, utilizing a racial equity lensWork with the IHSS PA Supervisors to devise, triage, and assign referrals to Payroll Specialists and Registry Social WorkersWork closely with IHSS Community Program Analysts in the development and maintenance of automation-related projects designed to enhance the accessibility of Payroll and Registry services for IHSS recipientsUpdate existing and create new IHSS PA policies and procedures to reflect current and new programmatic practicesUpdate existing training materials and training IHSS PA staff, integrating a social and equity lensThe ideal candidate will be:Strong analytical and problem-solving skills, well suited for large government or non-profit social service programs.Experience working with case management databases like the Case Management, Information and Payrolling Services (CMIPS II) and Microsoft Suite Applications (Power Apps, Power Automate, Power BI, Excel).Experience with process improvement best practices and LEAP process improvement principles and methodologies.Experience training community members and/or staff in programmatic updates and new operational requirements requiring updated work practices.Strong understanding of social and racial equity principles leading to the County of San Mateo's Equity Framework.Qualifications:Knowledge of:Principles, practices, and administrative requirements of the program to which assigned.Contemporary social, political and economic trends and problems related to community services.Principles of social planning and program development related to community services.Specialized technical knowledge related to assigned program area.Monitoring and evaluating systems for community services programs.Current social and community needs.Principles and practices in community development and services planning.Methods applied to the collection and evaluation of statistical data.Principles of community organization.Applicable federal, state and local laws, rules and regulations and County and program policies and guidelines.Computer applications related to the work.Office administrative practices and procedures, including records management and the operation of standard office equipment.Skill/Ability to:Make independent judgments and work independently.Prepare concise reports and recommendations.Communicate effectively in writing and orally.Coordinate multiple facets of a program function.Interpret rules, regulations and guidelines at all government levels.Compile, analyze and interpret data using statistical and research techniques.Establish and maintain cooperative working relationships with members of other departments and diverse community groups.Plan, organize, promote and coordinate diverse community program activities.Education and Experience:Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:Community Program Specialist II: Four years of experience in an organization providing social services which has included responsibility for community service program development such as planning, evaluating, monitoring or coordinating projects.Application/Examination:Open. Anyone may apply. The examination process will consist of an application screening (weight: pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%) which may include a performance exam. Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in County of San Mateo, California and applicants must participate at their own expense. Important: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button. If you are not on the County's website, please go to to apply. Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire.Tentative Recruitment Timeline Final Filing Date: Tuesday, November 17, 2026 at 11:59 PM PST Application Screening: Wednesday