Epicor Functional & Technical Support

Epicor Functional & Technical Support | JPC-8608

Role: Epicor Functional & Technical Support

Duration: Long-term

H1B, Gc-EAD, H4-EAd, GC ( need PP no for I94), USC

10+ years

LinkedIn should match resume and must be created before 2021 and professional wit picture and connections

SSN

DOB

2 manager reference with LinkedIn

• Provide L2/L3 functional and technical support for Epicor ERP environments.
• Troubleshoot day-to-day ERP issues and identify root causes.
• Configure and optimize Epicor modules supporting Finance, Manufacturing, Distribution, Sales, Purchasing, Inventory, Engineering, Scheduling, MRP, and Order Management.
• Analyze existing business processes and identify opportunities for process improvement.
• Support post-implementation stabilization and ongoing ERP enhancements.
• Collaborate with IT and business teams to resolve application, integration, performance, and data issues.

Epicor Implementation & Upgrade

• Participate in new Epicor implementations, upgrades, migrations, and rollouts.
• Analyze, design, configure, develop, test, and deploy Epicor solutions.
• Support upgrades across Epicor versions, including Epicor 9, 10.x and Kinetic/11.
• Support system conversions and legacy ERP modernization initiatives.
• Develop technical specifications and implementation documentation.
• Provide user training and knowledge transfer.

The profile demonstrates experience with more than 45 Epicor installations/upgrades and work across multiple Epicor generations.

Epicor Customization & Development

• Develop and maintain Epicor customizations.
• Perform screen and form customizations.
• Develop and maintain:
  • BPMs
  • BAQs
  • BAM
  • Dashboards
  • Business processes
  • Global alerts
  • Shop warnings
• Develop integrations using REST APIs, Service Connect, SSIS and other integration technologies.
• Work with C#, VB.NET and .NET technologies.
• Support Product Configurator and other Epicor technical components.

Reporting & Analytics

• Develop and maintain Crystal Reports and SSRS reports.
• Create complex queries, calculated fields, cross-tab reports and subreports.
• Develop dashboards and KPI/business-metric reporting.
• Convert existing reporting solutions between Crystal and SSRS where required.
• Support business users with reporting and data-analysis requirements.

Database & Performance

• Support Microsoft SQL Server and Progress databases.
• Perform SQL administration, indexing and performance tuning.
• Troubleshoot database and application performance issues.
• Analyze system bottlenecks and recommend improvements.
• Support high availability, disaster recovery and system continuity initiatives.

The source profile specifically includes SQL administration, indexing, performance tuning, log shipping, Progress databases and system-performance troubleshooting.

$000,000 – $000,000 Salary range is not shown on the candidate portal