Supporting a growing portfolio of clients, the full-time Epic Willow Analyst will provide high-quality application support, optimization, and ongoing maintenance for Willow Inpatient and Ambulatory workflows in a remote, collaborative environment. Key responsibilities Support the strategic direction and execution of client work related to Epic Willow, ensuring strong coordination between internal teams and client stakeholders Provide advanced application support to improve system performance, workflow efficiency, and end-user experience Troubleshoot complex issues, perform root cause analysis, and recommend solutions that enhance system stability and clinical usability Required qualifications Epic Willow Inpatient or Willow Ambulatory certification (required) 3-5+ years of hands-on Epic application experience, including build, support, or optimization Strong understanding of medication workflows, pharmacy operations, and clinical integration points Experience supporting ticket maintenance, break fix, upgrades, and workflow optimization Familiarity with ITIL processes and structured support methodologies