Providing advanced technical support, the full-time Epic Technical Support Specialist will troubleshoot complex issues, support deployments, and maintain the reliability of Epic systems while working remotely from anywhere in the U.S. Key Responsibilities Provide advanced troubleshooting and technical support for Epic systems and related technologies Participate in and support Epic-related IT projects, ensuring timely completion of assigned tasks Create and maintain system documentation, support procedures, and application configurations Required Qualifications 7+ years of experience in an IT-related role or a bachelor's degree in a computer-related field (or equivalent experience) Minimum 7+ years of experience providing technical IT support, preferably in healthcare environments Strong experience with IT Help Desk frameworks and service delivery models Experience supporting Epic applications and third-party Epic integrations Knowledge of Multi-Factor Authentication (MFA) and One-Time Passcode (OTP) systems