Epic Technical Lead

How you move is why we’re here. Now more than ever.Get back to what you need and love to do.The possibilities are endless...Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success.If this describes you then let’s talk!HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.Emp StatusRegular Full timeWork ShiftCompensation RangeThe base pay scale for this position is $132,000.00 - $201,500.00. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.What you will be doingThis is a great role for someone with Epic application experience that is looking to broaden their skillset and take on enterprise-level challenges and projectsThe Team Lead is responsible for oversight of their team's projects and activities. He/She is accountable to the Manager/Director for completion of deliverables. The Team Lead serves an escalation point for staff, and represents the team in management activities. He/She provides coaching and mentorship to other employees and actively develops the capabilities of the team. The Team Lead is responsible for in-depth knowledge of assigned software, technologies, and functions, serving as a liaison between end users and IT staff. He/She provides insight to integrated teams on workflow changes, system build and implementation activities. The Team Lead demonstrates the ability to form and maintain strategic and tactical relationships both internally within the IT department and externally with business stakeholders. Position may require flexible work schedule, including night and weekend support of major implementations or major system support efforts. Includes on-call rotation.ResponsibilitiesSystem Maintenance and Technical OversightProviding technical oversight of Epic major upgrades, which are managed by a dedicated upgrade project managerMaintaining Special Update (SU) installs, ad-hoc fixes, Release Authorizations (RAs), and monthly patching in coordination with the Epic Hosting teamDeploying Epic Hyperdrive client updates, as well as client packs for BCA PC, Epic Monitor, and Epic Welcome through Kuiper.Coordinating with Desktop Engineering to ensure Epic Satellite activation keys are published and available for use by End User Computing.Running scheduled Epic maintenance windows, including system and MyChart maintenance, package deployment, and post-maintenance validationEnvironment Strategy and Change ManagementOwning Epic environment strategy across build, test, training, and production, including refresh planning and environment healthAdministering Epic Change Control, including the change calendar, approvals, and coordination across application teamsAttending Change Advisory Board, serving as Epic liaison for change activity that may potentially impact Epic users or analysts.Administering Data Courier, including change movement between environments, migration batch management, and audit/reconciliationCoordinating Epic testing, including environment readiness, regression, integrated, and upgrade testingDowntime, Business Continuity, and Disaster RecoveryServing as IT lead for downtime and business continuity (BCA), including strategy, audits, and drillsMonitoring system availability through System Pulse/KuiperMaintaining Epic disaster recovery planning and alternate/backup access via the Emergency Public Access GatewayServing as IT representative on the Operations Downtime Committee, and liaising with the Enterprise Operations team on long-term downtime strategy priorities.Owning communications to the enterprise around Epic downtime, pause, and upgrade activity.Technical Support and EscalationsProviding Epic technical support across system freezes, chart locks, and performance trend monitoringOverseeing Epic Hosting team performance and conducting root cause analysis (RCA) follow-ups to verify process improvementsServing as an intermediary for Epic application teams who may potentially need escalation to Epic Hosting for investigation/troubleshooting.Managing browser and network whitelisting, and ticket, escalation, and queue managementResolving Epic technical escalations that span application teamsLight maintenance of integrations, including certificate swaps, external integrations (E0A) between Epic and Microsoft 365 (e.g. Outlook Calendar Sync).Cross-Module OptimizationOverseeing Epic Honor Roll performance across application teams.Tracking Gold Star and adoption measures, and coordinating with module teams to close gaps against Epic benchmarksMonitoring foundation and version-driven optimization items that extend laterally across modulesContributing to technical audits and the annual benchmarking surveyOverseeing and advocating testing strategy in the context of monthly Epic updates, integrated testing for Epic upgrades, and other cross-app initiatives.Security and Workstation StrategyMaintaining LWS/EPR (workstation and printer) record strategy, including Hyperspace secure-versus-logout, inactivity timeouts, and local printingCoordinating with the information security team on Epic security audits, security fixes, and environment-hardening enhancementsQualificationsMinimumBA/BS degree in Information Systems, Business, or a related field, or equivalent education and job experienceProven problem-solving, analytical, administrative, written and verbal communication, presentation, customer service, and leadership skills, with the ability to balance multiple initiativesAbility to communicate and interact effectively with all levels of the HSS organizationStrong interpersonal, team, and customer service orientationStrong project management skills with attention to detail.Preferred4+ years' experience in healthcare, working directly for a healthcare organizationEpic certified or experienced in one or more modules, with technical or administrative build experienceHands-on experience with Epic environment management, Data Courier, change control, and maintenanceFamiliarity with Epic Honor Roll, Gold Stars, and benchmarking programsWorking knowledge of Epic's Sherlock and Nova applicationsKnowledge and understanding of project management principlesNon-Discrimination PolicyHospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.
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