Job TitleThis role is responsible for the design, build, implementation, and support of the Epic Willow Ambulatory application, with a primary focus on retail and outpatient pharmacy operations within a complex healthcare organization.The analyst partners closely with Retail Pharmacy Operations, Pharmacy Leadership, Revenue Cycle, and IT teams to ensure efficient, scalable, and reliable medication workflows that support patient access and business continuity.The Willow Ambulatory analyst supports retail pharmacy workflows including prescription processing, dispensing, charging, inventory, and point-of-sale-related integrations. This role operates in a high-volume, production-focused environment where system stability, turnaround time, and operational accuracy directly impact patient experience and pharmacy throughput.While the role is primarily focused on Willow Ambulatory, there is opportunity for periodic collaboration and knowledge sharing with the Willow Inpatient team to support enterprise alignment, shared medication records, and cross-application initiatives.Essential ResponsibilitiesRetail Pharmacy Application SupportOperational Partnership and Workflow OptimizationTesting, Validation, and Release SupportIntegration and Vendor CoordinationCrossover and Enterprise CollaborationProject Execution and Production SupportDocumentation and GovernanceExperienceRequired3 years of systems administration experience within one or more Epic modules.Preferred3 years of experience in the healthcare industrySkillsAbility to handle analysis, design, system configuration and testing tasks at basic to moderate levels of complexityExcellent customer service skillsUses critical thinking skills for assigned tasksHighly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal teamwork.Strong organizational skills in managing prioritiesDemonstrates knowledge of project management principles as they relate to assigned tasksEducationRequiredAssociatesSubstitutions2 years of relevant work experience in lieu of an Associate's DegreePreferredBachelor's degree in Computer Science, Information Systems, Healthcare or relevant experience.Licenses or CertificationsRequiredEpic Application Certification within 6 months.PreferredEpic Willow Ambulatory CertificationLanguage (Other than English):NoneTravel Requirement:0% - 25%Physical, Mental Demands and Working ConditionsPosition TypeOffice- or Remote-basedTeaches / trains othersOccasionallyTravel from the office to various work sites or from site-to-siteRarelyWorks primarily out-of-the office selling products/services (sales employees)NeverPhysical work site requiredNoLifting: up to 10 poundsConstantlyLifting: 10 to 25 poundsOccasionallyLifting: 25 to 50 poundsRarelyDisclaimerThe job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.Pay Range Minimum:$68,400.00Pay Range Maximum:$105,900.00Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.We endeavor to make this site accessible to any and all users.
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