Epic Program Manager

Job Responsibilities

The Epic Program Manager provides enterprise-level leadership for complex healthcare technology initiatives with a primary focus on Epic EHR implementations, optimizations, and regulatory programs. This role owns a diverse portfolio of high-visibility projects impacting clinical, operational, compliance, and executive priorities.

The Program Manager operates as a strategic integrator across stakeholders, ensuring initiatives are delivered safely, compliantly, and on schedule while navigating organizational complexity, competing priorities, and regulatory mandates.

Success requires advanced Epic program experience, executive communication capability, strong healthcare domain knowledge, and the ability to lead multidisciplinary teams in politically sensitive environments.

Key Responsibilities

Program Leadership

• Lead enterprise Epic initiatives spanning multiple modules and departments

• Oversee regulatory and compliance-driven healthcare technology programs

• Manage cross-functional portfolios with significant operational impact

Stakeholder & Executive Engagement

• Serve as primary escalation and coordination point for senior leadership

• Develop executive dashboards, strategic briefings, and decision materials

• Facilitate alignment across clinical, operational, and IT stakeholders

Delivery & Governance

• Own program planning, resource coordination, risk mitigation, and delivery oversight

• Implement structured governance frameworks for large healthcare initiatives

• Ensure vendor and partner coordination aligns with enterprise priorities

Organizational Navigation

• Resolve complex stakeholder conflicts

• Manage politically sensitive initiatives

• Drive consensus across competing enterprise interests

Core Competencies

• Executive presence and communication

• Strategic planning and escalation management

• Healthcare regulatory awareness

• Complex stakeholder management

• Organizational political intelligence

• Risk anticipation and mitigation

• Cross-functional leadership

Required Screening

• Healthcare IT environment experience

• Epic implementation/optimization leadership

• Multi-project or program portfolio ownership

• Executive stakeholder interaction

• Regulatory/compliance project exposure

Preferred Screening

• Epic certification or advanced Epic workflow knowledge

• PMP or Lean certification

• Vendor coordination experience

Automatic Disqualifiers

• Only non-healthcare PM experience

• No Epic exposure

• Only small-scale project ownership

• No executive reporting responsibility

MINIMUM QUALIFICATIONS

• Bachelor’s degree or equivalent experience

• 5+ years healthcare IT project/program leadership

• Demonstrated Epic implementation or optimization leadership

• Experience managing multi-workstream enterprise programs

• Executive communication and reporting expertise

• Proven success delivering high-risk regulatory or compliance initiatives

PREFERRED QUALIFICATIONS

• Epic certification or advanced Epic platform experience

• PMP or equivalent program leadership certification

• Lean/Six Sigma experience

• ServiceNow or enterprise workflow platform familiarity

Automatic Disqualifiers

• Only non-healthcare PM experience

• No Epic exposure

• Only small-scale project ownership

• No executive reporting responsibility