Business Analyst - Account Management Operations

Job Responsibilities:

• Candidate will be working with Patient Access teams. They will be working on Prelude, RTE, Referrals, Hello World and Cadence support
• Working on Epic Cadence/Prelude configuration changes and build by maintaining industry and client standards ensuring build quality and timeline adherence as well as debugging and resolving any issues/defects
• Translate user requirements into functional and technical design specifications and review with client(s) to ensure accuracy
• Serve as a mentor/subject matter expert to local and client-based team members
• Participate in medium to large complexity Epic software upgrade initiatives or enhancements to workflows including the design, build, and test phases
• Participate in design and validation sessions and ensure appropriate documentation, follow-up and issue escalation occurs
• Function as a liaison between Operations, Information Technology (IT) and Third-Party Systems
• Provide support of application incidents reported through the help desk
• Provide assigned support during go-lives and system upgrades
• Obtain and maintain in-depth knowledge of software functionality; acquire and utilize knowledge of operational workflows to be implemented
• Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software
• Work with trainers to develop and maintain application specific training curriculum and materials
• Adhere to organization standards for system configuration and change control
• Develop solid relationships with end user communities, customers and business partners
• Attend, participate in, and contribute to various project meetings

Must Have/Required:

• Active Epic certifications in Cadence, Prelude, Referrals, and RTE.
• 4+ years of healthcare experience.
• 4+ years of experience with Epic Patient Access applications.
• Hands-on experience with Hello World, Welcome, E-Signature, and RTE.
• Knowledge of Patient Access workflows and Revenue Cycle processes.
• Experience supporting upgrades, maintenance, and project work.

Benefits Featured

Medical, Dental , and Vision Insurance is offered to qualified candidates.