The Epic MyChart Analyst is responsible for the implementation, configuration, optimization, and ongoing support of the Epic MyChart module. This role focuses on enhancing patient engagement by managing portal functionality, ensuring seamless integration with clinical and revenue workflows, and improving digital patient experience.
Key Responsibilities:
Gather and analyze business requirements related to patient portal workflows
Configure, build, test, and maintain the Epic MyChart module
Implement and support MyChart features such as eCheck-in, appointment scheduling, messaging, results release, and bill payment
Collaborate with clinical, revenue cycle, and IT teams to optimize patient-facing workflows
Manage MyChart security classes, user access, and proxy access
Support upgrades, system enhancements, and new feature implementation
Troubleshoot portal-related issues and provide timely resolution
Conduct system testing (Unit, Integrated, UAT)
Develop and maintain system documentation
Provide training and guidance to end users and stakeholders
Monitor portal utilization and recommend improvements
Required Qualifications:
Epic MyChart Certification (Required)
Bachelor’s degree in Healthcare, IT, Business, or related field
2–5+ years of experience in Epic MyChart build/support
Strong understanding of patient engagement and portal workflow
ClinDCast offers Healthcare IT solutions and consulting services to payers, providers and life sciences organizations enabling them to enhance care delivery to patients.
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This position is listed as full time and onsite.