To enhance patient access and contact center workflows, the remote contract Epic Certified Patient Access & Contact Center Analyst will analyze, design, and optimize Epic applications including Cadence, MyChart, and Cheers, while supporting Talkdesk or Genesys technologies. Key Responsibilities Analyze, design, build, test, implement, and optimize Epic patient access and patient engagement workflows Evaluate contact center workflows involving Talkdesk or Genesys and identify opportunities for improvement Partner with various teams to gather and document business requirements and translate them into functional specifications Required Qualifications Active Epic certification in at least one of the following: Cadence, MyChart, or Cheers Hands-on experience with Talkdesk or Genesys in a healthcare contact center or patient access environment Experience supporting Epic patient access, scheduling, and call center workflows Demonstrated experience with Epic application build, configuration, and testing Strong understanding of healthcare scheduling and patient access workflows
Epic Certified Patient Access Analyst in workfromhome at Unknown Company
This position is listed as contract and able to be worked remotely.