Job Overview
We are seeking a skilled Epic Community Connect Analyst with a strong background in EpicCare Ambulatory build, implementation, and support. The ideal candidate will have a blend of technical Epic skills and clinical workflow understanding, with a proactive approach and strong customer service mindset.
Key Responsibilities
- Build, configure, and maintain EpicCare Ambulatory within the Epic Community Connect environment.
- Collaborate with clinical and IT teams to support the implementation and optimization of Epic applications.
- Develop and support reports, dashboards, and SlicerDicer tools to meet clinical and operational needs.
- Assess and manage user security roles and permissions based on clinical workflows.
- Utilize ServiceNow for issue tracking, incident management, and change control.
- Provide end-user support, training, and troubleshooting as needed.
- Independently manage tasks and take initiative in identifying and solving system-related issues.
Must‑Have Skills
- 2+ years of Epic Community Connect – EpicCare Ambulatory build experience
- 2+ years of Epic implementation and support experience
- Knowledge of Reporting Workbench, SlicerDicer, Dashboards
- Understanding of security assessment and end‑user role design
- Experience with ServiceNow
- Strong customer service skills and ability to work independently
Required Certifications
- EpicCare Ambulatory
- Analysis of Clinical Tools and Reporting Badge
- Healthy Planet & Registries
- Regulatory Reporting (MIPS) Badges
Preferred Qualifications
- Clinical background such as Medical Assistant (MA), Registered Nurse (RN), or Licensed Practical Nurse (LPN)
- Experience working directly in clinical environments and understanding of day‑to‑day workflows
- Strong communication and cross‑functional collaboration skills
This is a remote position.
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