Patient Concierge CoordinatorThe Patient Concierge Coordinator will join a team working to establish and cultivate this global service offering at Medpace. This new service directly supports the patient in their journey of participating in a clinical trial through coordinating travel logistics on their behalf and reimbursing any out-of-pocket expenses. The goal is to provide a positive experience for the patient by easing the financial burden and coordination effort when traveling from their home to clinic.
This position will be coordinating processes between several internal groups at Medpace and working with the technology team on website and integration enhancements.ResponsibilitiesMain point of contact for the patient and clinic nurse to receive and fulfill travel and payment requestsWork with the client and trial manager to create guidelines and parameters for each new studyNew study set-up activities: add to portal, set-up in finance, generate materials from existing templates, ensure proper regulatory filing and translationsOnboard the clinic nurse for new sitesLiaising with patients (or patient's primary caregiver/family member)Coordinate logistics and translation needs with various outside vendorsEffectively plan for future visit needs and utilize efficiencies whenever possibleTrack spending and prepare monthly usage financial reportingMaintain effective and efficient communicationMay be responsible for other projects and responsibilities as assignedSome evening and or weekend work for patient travel emergency assistanceQualificationsBachelor's degreeExperience in a patient-facing role preferredKnowledge and experience of global travel logistics, infrastructure and cost driversKnowledge of the pharmaceutical clinical research industry and how participation in clinical trials affects patients, as well as clarity on the benefits of this supportPrior experience of working within a clinical research/healthcare settingSpanish speaking is a bonus, however not essentialEffective time management skills, with a strong ability to manage multiple projects and timelinesComputer literacy and knowledge of Microsoft Office products (e.g., Word, Excel, Power Point)Determined and enthusiastic to embrace an opportunity within a new serviceTeam-player with a positive attitude and genuine love to support patientsMedpace OverviewMedpace is a full-service clinical contract research organization (CRO) providing phase l-lV clinical development services to the biotechnology, pharmaceutical, and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through the advancement of clinical research. We leverage in-country regulatory and therapeutic expertise across all major therapeutic areas including oncology, cardiology, metabolic, endocrinology, central nervous system, and anti-viral and anti-infective.
Headquartered in Cincinnati, Ohio, we employ more than 6,500 people across 40+ countries.Why Medpace?When you join Medpace, you become part of an innovative team that brings cutting-edge therapies to market while building a meaningful and rewarding career focused on scientific excellence and improving patient outcomes around the world through continuous learning and cross-functional collaboration.Purpose-Driven WorkWork alongside physicians, scientists, and industry-leading experts committed to advancing the global development of medical therapeutics through clinical research excellenceCollaborative CultureContribute to an interactive team environment that empowers decision making, creative thinking, and continuous learning through open communication and mutual trust.Leadership throughout Medpace is both accessible and approachableContinuous Growth & DevelopmentOffice based environment with on-site mentorsDefined career paths with clear advancement opportunitiesIndustry renowned onboarding and training programs designed to accelerate professional developmentOngoing training and continuous learning opportunities throughout your careerAn environment that encourages employees to influence change, contribute ideas, and grow quicklyOther Employee BenefitsCompetitive compensation programs that recognize and reward performanceComprehensive health, wellness, retirement, and PTO benefitsOffice based culture with occasional WFH that provides flexibility for eligible positions after trainingCompany-sponsored social events and intramural sportsCincinnati Headquarters ExperienceA modern corporate campus designed to support collaboration and productivityMultiple on-site dining options in the heart of Madison SquareFree on-site parkingConvenient access to on-site 24-7 fitness and wellness facilitiesWhat to Expect NextA Medpace team member will review your application and if your profile matches our current needs, you will be contacted for an interview. While we review all applications carefully, we are unable to respond to every applicant, and only candidates selected for interviews will be contacted.