Job Description
Job Description
Job description
Job Title: Quality Control Specialist
Location: Pensacola, FL
Type: Contract
Compensation: up 21.00
Work Model: Hybrid - onsite and remote
Responsibilities
- Monitor, document, and evaluate interactions to ensure service consistency, regulatory compliance, and determine service quality
- Provide and document feedback to team members and leadership through standardized tools
- Identify team member and peer areas of improvement and provide prompt recognition of positive performance
- Identify and report situations/patterns of activity indicating potential fraud or abuse
- Identify and report training, procedural, and automated systems issues and/or concerns
- Assess the impact of process and procedural changes on member service quality
- Maintain, apply, and communicate knowledge changes and new trends in quality systems/technology
- Exhibit commitment to organizational success and members and/or internal customers' satisfaction
- Identify and resolve operational and performance gaps and obstacles; recommend changes and improvements that increase efficiency and effectiveness and reduce time and/or cost
- Participate in quality learning experiments and initiatives within the business unit and across the organization
- Conduct discovery and analysis of existing quality processes and key controls and identify future internal control trends or new standards
- Develop and maintain critical relationships with key technical/non-technical stakeholders; provide guidance and assist in managing the scope of assigned projects
- Collect and analyze data from monitored results and member journeys to deliver insight and make recommendations to management and/or stakeholders
- Perform other duties as assigned
Requirements
- 2-4 years of relevant experience
- Effective knowledge of client functions, philosophy, operations, and organizational objectives
- Effective knowledge of client systems, procedures, policies, and practices
- Effective knowledge of federal regulations
- Effective word processing, spreadsheet, and presentation software skills
- Effective interpersonal, verbal, and written communication skills
- Effective skills exercising initiative and using good judgment to make sound decisions
- Experience working in cross-functional, multi-dimensional teams and projects
- Effective research and problem-solving skills
- Advanced active listening skills to accurately respond to inquiries and
Job Description
Job description
Job Title: Quality Control Specialist
Location: Pensacola, FL
Type: Contract
Compensation: up 21.00
Work Model: Hybrid - onsite and remote
Responsibilities
- Monitor, document, and evaluate interactions to ensure service consistency, regulatory compliance, and determine service quality
- Provide and document feedback to team members and leadership through standardized tools
- Identify team member and peer areas of improvement and provide prompt recognition of positive performance
- Identify and report situations/patterns of activity indicating potential fraud or abuse
- Identify and report training, procedural, and automated systems issues and/or concerns
- Assess the impact of process and procedural changes on member service quality
- Maintain, apply, and communicate knowledge changes and new trends in quality systems/technology
- Exhibit commitment to organizational success and members and/or internal customers' satisfaction
- Identify and resolve operational and performance gaps and obstacles; recommend changes and improvements that increase efficiency and effectiveness and reduce time and/or cost
- Participate in quality learning experiments and initiatives within the business unit and across the organization
- Conduct discovery and analysis of existing quality processes and key controls and identify future internal control trends or new standards
- Develop and maintain critical relationships with key technical/non-technical stakeholders; provide guidance and assist in managing the scope of assigned projects
- Collect and analyze data from monitored results and member journeys to deliver insight and make recommendations to management and/or stakeholders
- Perform other duties as assigned
Requirements
- 2-4 years of relevant experience
- Effective knowledge of client functions, philosophy, operations, and organizational objectives
- Effective knowledge of client systems, procedures, policies, and practices
- Effective knowledge of federal regulations
- Effective word processing, spreadsheet, and presentation software skills
- Effective interpersonal, verbal, and written communication skills
- Effective skills exercising initiative and using good judgment to make sound decisions
- Experience working in cross-functional, multi-dimensional teams and projects
- Effective research and problem-solving skills
- Advanced active listening skills to accurately respond to inquiries and
Entry Level Finance Specialist in pensacola at Unknown Company
This position is listed as contract and able to be worked remotely.