Entry Level Customer Service Work From Home

Build Your Career While Supporting Working Families

Join a growing team dedicated to helping individuals and families understand benefit programs designed to provide added protection and financial peace of mind.

For more than 60 years, we have supported members of unions and associations throughout North America. As we continue to expand, we’re looking for motivated, dependable individuals who enjoy working with people and want the opportunity to develop a long-term career in a flexible, remote environment.

About the Role

In this position, you’ll connect with members who are looking for information about available benefit programs. You’ll guide them through the process, answer their questions, and make sure they have a clear understanding of the options available to them.

Your day-to-day responsibilities may include:

Communicating with members through inbound and outbound calls
Scheduling virtual appointments with individuals requesting benefit information
Conducting virtual consultations to better understand individual needs
Reviewing and explaining available benefit and coverage options
Answering questions and providing clear, professional guidance
Assisting with online applications and required documentation
Maintaining accurate and organized client information
Completing appointment confirmations and follow-up communication
Providing continued support throughout the client experience
Participating in ongoing training, coaching, and professional development
Who We’re Looking For

Previous industry experience isn’t necessary. We’re looking for individuals who are willing to learn, communicate well, and take ownership of their responsibilities.

Ideal candidates will have:

Strong verbal and written communication skills
A professional, approachable, and service-focused attitude
Good listening and interpersonal abilities
Strong organization and time-management skills
Comfort using computers, video conferencing, and online applications
The ability to stay productive while working independently
Dependability and consistent follow-through
A willingness to learn and respond positively to coaching
Customer service, hospitality, retail, or sales experience is helpful but not required
Ability to meet applicable work authorization and background requirements
What You Can Expect
Fully remote work-from-home environment
Flexible scheduling
Comprehensive training and onboarding
Ongoing coaching and individual mentorship
Weekly compensation
Performance-based bonuses and incentives
Health and wellness benefit options
Professional and leadership development
Performance-based advancement opportunities
Recognition and incentive programs
Long-term career growth potential
Opportunities to qualify for company-sponsored travel and events
Grow With Us

This opportunity is designed for individuals who want more than simply a work-from-home position. It provides the chance to develop valuable communication and client-service skills while working toward greater professional and leadership responsibilities.

As you gain experience and demonstrate strong performance, you’ll have opportunities to continue developing, take on additional responsibilities, and pursue advancement.

If you’re motivated, ready to learn, and interested in building a flexible career while supporting working families, submit your application today.