BIOCIDE SYSTEMS is seeking an Entry Level Customer Care Representative to join our team on a full-time, remote basis, based in Los Angeles, California. This role offers an excellent opportunity to start your career in the Chemicals industry while supporting our customers with professional, responsive, and knowledgeable service.
As a Customer Care Representative, you will serve as a key point of contact for customer inquiries, order questions, product information, and service follow-ups. You will help ensure a positive customer experience by communicating clearly, resolving concerns efficiently, and escalating complex issues to the appropriate internal teams.
We offer a competitive hourly pay range of $20 to $30 USD, along with a supportive environment for professional growth within a leading organization in the chemicals sector.
Job requirements
Responsibilities
Respond to customer inquiries via phone, email, and other communication channels
Provide accurate information about products, orders, and services
Assist customers with order status, returns, and account-related questions
Resolve customer concerns promptly and professionally
Escalate complex or technical issues to the appropriate departments
Maintain accurate and detailed records of customer interactions in company systems
Follow up with customers to confirm issues have been resolved satisfaction
Collaborate with sales, logistics, and technical teams to improve customer outcomes
Contribute to customer satisfaction initiatives and feedback reporting
Adhere to company policies, safety guidelines, and compliance standards
Requirements
High school diploma or equivalent; additional coursework is a plus
Strong verbal and written communication skills in English
Excellent customer service orientation with a patient and empathetic approach
Basic computer proficiency and familiarity with CRM or ticketing software
Strong organizational skills and attention to detail
Ability to work independently in a remote environment with minimal supervision
Problem-solving mindset and ability to remain calm under pressure
Reliable internet connection and a dedicated, distraction-free workspace
Preferred: Interest in or prior exposure to the chemicals or industrial sector
Preferred: Familiarity with safety data sheets (SDS) or regulatory documentation
Entry Level Customer Care Representative in Los Angeles at Biocide Systems
This position is listed as full time and able to be worked remotely. It was posted 4 days ago.