Serving as the primary technical advisor for premium Oracle Cloud Infrastructure (OCI) customers, the full-time remote Enterprise Technical Account Manager will manage onboarding, provide expert technical guidance, and ensure proactive customer success while delivering a white-glove support experience. Key responsibilities Provide expert troubleshooting and manage critical technical incidents for premium OCI customers Lead technical onboarding and validate production readiness for new premium customers Conduct operational health reviews and identify optimization opportunities to enhance customer success Required qualifications 5+ years of experience supporting enterprise cloud infrastructure Experience administering Oracle Cloud Infrastructure (OCI), AWS, Azure, or Google Cloud Strong understanding of virtual networking, Linux administration, and backup/disaster recovery Experience managing customer-facing technical escalations OCI Architect or OCI Professional certification preferred