Supporting West Coast business hours, the full-time Enterprise Support Engineer will serve as the technical anchor for critical customers, managing technical resolutions, analyzing logs, and collaborating with Account Managers and Software Engineers to ensure a stable infrastructure for AI applications. Key responsibilities Own the technical resolution for inbound enterprise inquiries and incidents, acting as the first line of defense for code-level debugging Analyze logs and API usage patterns to identify error origins and isolate reported bugs through minimal reproduction scripts Provide clear updates during service disruptions and convert investigations into public documentation and internal troubleshooting playbooks Required qualifications 3-5+ years of experience in an external-facing support role within a B2B SaaS or API-first environment Deep familiarity with RESTful APIs, HTTP status codes, and authentication methods Ability to read, interpret, and debug code in at least one common programming language (e.g., Python, TypeScript) Experience querying logging and monitoring platforms to trace request lifecycles Basic proficiency with SQL or similar query languages for investigations
Enterprise Support Engineer in workfromhome at Unknown Company
This position is listed as full time and onsite.