Leading a dedicated team of support specialists, the full-time salaried Enterprise Service Desk Manager will drive team development, optimize service delivery, and ensure exceptional customer experiences in a remote environment. Key responsibilities Manage the employee lifecycle, including hiring, training, and performance evaluations for team members Produce operational reports and conduct service reviews on SLA/SLO performance and trends Implement training programs and monitor KPIs to enhance service quality and customer satisfaction Required qualifications 5 years of supervisory/managerial experience in an MSP environment ServiceNow ITSM platform experience ITIL Certification A bachelor's degree or equivalent in Computer Science, Information Systems, or a related field Experience in incident, request, problem, change, and major incident management
Enterprise Service Desk Manager in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.