Serving as a strategic advisor to larger merchant relationships, the full-time remote Enterprise Merchant Success Manager will focus on optimizing partnerships, ensuring revenue retention, and driving product adoption through effective account management and cross-functional collaboration. Key responsibilities Manage revenue retention and expansion goals, developing strategic account plans and maintaining accurate forecasts throughout the merchant lifecycle Lead quarterly business reviews and engage in proactive communications to strengthen relationships and increase product usage among enterprise accounts Orchestrate cross-functional collaboration to address complex merchant needs and represent recurring themes to product and leadership teams Required qualifications Over 3 years of customer success or account management experience within B2B SaaS, preferably in the ecommerce sector Proven track record of managing enterprise accounts and successfully overseeing the renewal process Strong proficiency in data analysis and the ability to translate insights into compelling value stories for customers Experience leading cross-functional initiatives without direct authority, demonstrating clarity and accountability Ability to effectively communicate and build relationships with senior stakeholders and operational teams
Enterprise Merchant Success Manager in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.