Citizens Bank is seeking a Senior Service Management Specialist to lead enterprise incident management and coordinate the response to high-priority incidents across Technology Operations, Risk, Legal, and executive stakeholders. The role focuses on timely restoration of critical services, clear governance, and effective communications.
The ideal candidate has 5+ years in ITSM/incident management within a regulated enterprise, strong executive communication skills, and hands-on ServiceNow/ITSM
#J-18808-LjbffrEnterprise Incident Leader — Rapid Outage Response in johnston at Unknown Company
This position is listed as full time and onsite.