Enterprise Device Support AnalystYou won't find a store and team like this anywhere else! We're passionate about our mission to delight customers with a unique, ever-changing marketplace of products from around the world. Our assortment is curated with stylish home décor, quality furniture, thoughtful gifts, time-honored handicrafts, and international food and beverage favorites.
From handpicked finds to heartfelt teamwork, World Market is where uniqueness isn't just celebrated—it's what sets us apart. Our team means the world to us! We value authenticity, empowerment and respect and we take pride in what we do.
If you're looking for a collaborative, fast-moving environment where your contributions are valued, growth is supported and you can have a little fun—you've found it!We are seeking an Enterprise Device Support Analyst to join our Technology Support team, ensuring seamless management and administration of enterprise devices across 247 stores, two distribution centers, and the corporate office in Alameda, California. This role specializes in enterprise device administration, including but not limited to:Spectralink 95 series phonesZebra ET40s, TC52s, MC9300Zebra ZQ630 printersHP wireless and wired printersLexmark printersMicrosoft Windows and Apple MacOS laptops/desktopsSample house and Creative Studio DevicesPartnering with vendors and managed service providers across the aboveOther devices as identified and added to EDM teamThis position provides technical expertise, troubleshooting, and device lifecycle management while maintaining security compliance and system optimization across a diverse technology ecosystem. Additionally, this role supports training and staying current with new Android versions and emerging technologies.Responsibilities:Manage and maintain enterprise devices across stores, distribution centers, and corporate offices.Provide Level II support for escalated incidents and request fulfillment, ensuring timely resolution for field and home office associates.Monitor, troubleshoot, and optimize device connectivity, network performance, and system integrations.Proactively respond to Level 1 & Level 2 tickets, incidents, and continuous improvement projects.Partner with network engineering for advanced troubleshooting and infrastructure enhancements.Lead hardware/software configuration, security compliance, patching, and monitoring.Contribute to automation and workflow optimization through scripting (PowerShell, Python).Ensure proper administration of Active Directory, Office 365, Azure Intune, Exchange Online, and SharePoint.Support mobile device management (MDM) solutions and Android/iOS troubleshooting.Assist with vendor escalations and collaborate with third-party technology providers.Participate in 24/7 on-call rotations for critical support needs.Document and maintain runbooks, knowledge base articles, user guides, and troubleshooting procedures.Other duties as assignedWhat You'll Bring:Bachelor's degree in Engineering, Information Technology, or related field.Minimum 2+ years of experience in IT support, enterprise device administration, or service desk engineering.Strong understanding of enterprise systems, including networking, cloud services, and endpoint security.Proficiency in Microsoft 365 applications and administration.Familiarity with Android/iOS device configuration and MDM integration.Basic networking expertise: TCP/IP, LAN/WAN, DHCP, DNS, routing, wireless networks.Experience troubleshooting printers, POS systems, desktops/laptops, and mobile devices.Excellent customer service, mentorship, and communication skills.Preferred Certifications: ITIL, CompTIA A+, Network+, Security+, Microsoft certifications.This position is based full-time onsite at our Windsor, VA Distribution Center.Pay Range is $28.50 - $36.00 per hour
Enterprise Device Support Analyst in windsor at Unknown Company
This position is listed as full time and onsite.