Seeking a remote Enterprise Customer Support Representative, the role focuses on delivering expert-level support to enterprise clients, managing technical inquiries, and ensuring optimal use of the Wealthbox CRM platform while collaborating with internal teams. Key responsibilities: Serve as the primary contact for enterprise clients, addressing their needs via email, phone, and video conferencing Act as a technical advisor to help clients optimize advanced features and guide them through integrations and tech stack configurations Collaborate with teams to troubleshoot escalated technical issues and maintain documentation for enterprise-level solutions Required qualifications: 4+ years of experience in enterprise customer support or customer success, preferably in SaaS Strong background in supporting CRM or large-scale enterprise software Deep understanding of enterprise-level IT infrastructure, cloud services, and security best practices Expertise in CRM platforms, SaaS architecture, and workflow automation Proven ability to communicate effectively with both technical and non-technical stakeholders
Enterprise Customer Support Specialist in workfromhome at Unknown Company
- Typical pay
- $37,220–$58,100
For context, most customer service representatives earn between $37,220–$58,100 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and able to be worked remotely.