Enterprise Customer Success Manager NY

Justt Customer Success ManagerJustt helps many of the world's largest and most recognizable brands turn chargebacks from a constant headache into a managed, predictable part of doing business. Our AI-driven platform powers chargeback operations at scale, automating disputes end to end, recovering revenue that would otherwise be lost, and removing a major operational burden from finance, risk, and operations teams across multiple regions and verticals.We're a global company with teams across markets, and disciplines, working closely with leading players in the payments ecosystem. Our culture is built on clear thinking, collaboration, and a strong sense of ownership.

At Justt, you'll partner with product, engineering, data, success and go-to-market teams to build technology that sits at the core of modern payments, and has a direct, measurable impact on the bottom line for some of the biggest companies in the world.What you'll do:Manage a portfolio of top-tier enterprise customers across commercial, technical, support, and product dimensionsAnalyze portfolio performance, combining data and customer feedback to generate actionable payment insightsIdentify and execute expansion opportunities end-to-end to achieve account growth targetsDefine and drive retention strategies through structured account plans to meet retention goalsLead business review meetings and engage senior management to strengthen multi-level stakeholder relationshipsAct as the go-to expert on new feature releases, ensuring smooth and effective customer adoptionCollect and communicate client feedback to Product and R&D teams to influence roadmap prioritiesDeliver client training and enablement sessions to drive value realizationCollaborate cross-functionally with Sales, Product, and Marketing to expand Justt's regional presenceRequirements:5+ years of experience as a Customer Success Manager managing enterprise accountsProven track record in project management and cross-functional collaborationStrong analytical mindset with the ability to interpret data and translate it into insights and actionsDemonstrated success in building and growing long-term, value-driven customer relationshipsComfortable operating in fast-paced, dynamic environmentsWillingness to travel several times a yearExperience in the payments industry - an advantage