Customer Success ManagerSecurityPal helps companies speed up complex security reviews so sales teams can close deals faster and security teams can stay focused on keeping systems safe. As companies struggle to protect their data, security reviews have become more frequent and time-consuming. We make the customer assurance process faster and easier.We're a fast-moving, collaborative team where impact matters more than tenure.
You'll have real ownership of your book of business, the chance to grow quickly, and the support of people who care deeply about our customers' success.We value curiosity, urgency, and a growth mindset. Our industry is constantly evolving, and we're committed to learning and adapting every day to stay ahead.Overview: SecurityPal Engagement ManagementThe Engagement Management team is responsible for managing our customers' journey with SecurityPal. This journey consists of 4 major stages:Onboarding our customers onto the SecurityPal ecosystemDriving adoption of our software and servicesSupporting customers' growth and maturity as trusted business partnersRenewing and expanding our partnershipEssential Functions:To excel in this role, Engagement Managers must:Skillfully manage the needs of a portfolio of approximately 30 customers across business segmentsManage the end-to-end customer journey - from onboarding to renewalBuild strong relationships with customers - from entry-level sales team members to C-suite executivesActively assess and address customer health and churn risksDemonstrate technical aptitude to quickly learn and enable customers about our app productPossess strong project management skills to oversee customer projects executed by our delivery teamHave a commitment to continuous improvement and help identify and enhance tools and processes to deliver a better customer experienceInterests and Skills:High performers at our organization are:Comfortable in an ever-changing environmentIndependent workers, comfortable owning a book of businessTeam players with a strong desire for personal growthHighly organized in managing and executing complex customer tasksExcellent communicatorsRelationship builders with a sales mindsetTech-savvy and interested in AI, enterprise software, and information securityPrerequisite Education and Experience:Bachelor's Degree or equivalentDemonstrated history of performance in a startup environment6+ years of experience in professional services, customer success, project management, sales, consulting, and/or similar roles