Enterprise Customer Success Leader

Leading a team of Customer Success Managers, the full-time remote Enterprise Customer Success Leader will own retention, expansion, and satisfaction for high-value enterprise accounts while collaborating with Sales, Product, and Support to ensure customers realize measurable value from the platform. Key responsibilities Own the North America Enterprise CSM team, including strategy, retention, and executive customer relationships Manage high-touch customer success engagement, including joint success planning and escalation management Act as an executive sponsor on strategic accounts, building relationships with customer stakeholders at the VP/C-level Required qualifications 7+ years in Customer Success, Account Management, or related customer-facing role, with 2+ years managing a team Proven track record of owning retention and expansion targets for enterprise accounts (typically $100K+ ACV) Experience building or scaling customer success processes and playbooks in a growing organization Strong executive presence and experience navigating complex enterprise relationships Bachelor's degree or equivalent experience