Enterprise Customer Success Analyst

Managing a portfolio of enterprise programs, the full-time remote Enterprise Customer Success Analyst will lead client relationships, drive measurable value, and ensure high-quality service delivery while supporting clients in maximizing their use of digital marketing and website platforms. Key responsibilities Build and maintain trusted relationships with enterprise program administrators and stakeholders, facilitating client meetings and program reviews Serve as the central point of contact for client inquiries and technical escalations, coordinating resources to ensure timely resolution Deliver engaging training sessions for users, tailoring content to their specific needs and connecting platform features to real-world applications Required qualifications Bachelor's degree preferred or equivalent combination of education and relevant work experience 5+ years of experience in Customer Success, Account Management, or a similar customer-facing role Experience in a SaaS, technology, digital marketing, or financial services environment Familiarity with digital marketing platforms and experience supporting clients in the wealth management sector is preferred Proven ability to work cross-functionally with Sales, Support, and other internal teams