Supporting high-profile Premier customers, the full-time remote Enterprise Customer Experience Specialist will manage support-related inquiries, escalate issues, and drive comprehensive solutions while acting as the voice of the customer within the organization. Key responsibilities Monitor and ensure timely responses to all support tickets, chats, and calls from assigned enterprise clients Act as project manager for high-priority customer needs, coordinating resources across Customer Success, Development, and Product teams Meet monthly with customers to review open support cases and align on their top priorities Required qualifications One year of experience as an R365 Support agent preferred Three years of experience in restaurant operations preferred Three years of distinguished customer support experience preferred Expertise in POS integrations, Operations, Accounting, or Workforce preferred BA preferred