Enterprise Architect – Global Service & Warranty Ecosystem

Role Overview

Architect Global Service Excellence: Lead the Future of Trimble's Warranty and Support Ecosystem!

Are you ready to redefine how a global technology leader supports its customers across the physical and digital worlds? As our next Enterprise Architect for the Global Service and Warranty Ecosystem, you will lead the discovery and design of scalable, cutting‑edge architectures that transform service journeys, optimize global supply chains, and ensure seamless, omnichannel support for millions of users worldwide.

Key Responsibilities

• Spearhead the end-to-end discovery and design of future‑state service architectures, transforming complex warranty and repair processes into streamlined global capability models.
• Design and govern scalable ecosystems for customer support, field services, and reverse logistics, ensuring seamless integration across CRM, ERP, and FSM platforms.
• Drive innovation through the establishment of modern integration patterns, utilizing APIs and event‑driven architecture to support global scale and real‑time data flow.
• Act as a high‑impact consultant to senior leadership, influencing the strategic roadmap for service analytics, SLA reporting, and lifecycle cost visibility.
• Foster architectural excellence by defining reusable patterns and reference architectures that empower delivery teams to build sustainable, world‑class service solutions.

Essential Skills & Experience

• You bring 10+ years of expertise in enterprise or solution architecture with a deep focus on post‑sales, service, or support domains.
• You have a proven track record of architecting complex, multi‑region ecosystems for warranty entitlement, claims, and global field operations.
• You possess expert‑level knowledge of integrating service functions with ERP and supply chain systems in large‑scale environments.
• You are a masterful communicator capable of translating complex technical visions into actionable strategies for executive stakeholders and technical teams alike.

Bonus Points For

• Advanced experience with AI‑driven customer support tools or automated self‑service digital platforms.
• Professional certifications in Enterprise Architecture frameworks such as TOGAF or Zachman.
• Prior experience navigating service architectures within the construction, geospatial, or transportation industries.

Logistics

Location: Westminster, CO (Onsite)

Travel Requirement: 10-15%

Benefits

Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission‑ or bonus‑eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

Equal Opportunity & Diversity Statement

At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values—Belong, Innovate, and Grow—we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at under “Corporate Governance.”