About Us:
ContinuServe is a next-generation business services partner built for the pace of modern business. The company brings together leading capabilities across finance, accounting, HR, enterprise applications, and managed IT & cybersecurity into one cohesive platform serving SMBs and middle-market enterprises. Its advantage is Smart Velocity, combining speed with intelligence to translate data into rapid insight, enable confident decision-making and mobilize solutions quickly so clients can move faster without sacrificing quality or control. For more information, visit
Job Summary
The Head IT Service Delivery is a senior executive leader accountable for end-to-end delivery, performance, and transformation of enterprise IT services across applications, infrastructure, cloud, digital platforms, and security. This role owns the reliability, scalability, cost efficiency, and client satisfaction of mission-critical technology services, with a strong focus on Oracle E-Business Suite/OTM/SOAled enterprise environments , cloud platforms (Oracle Cloud Infrastructure and/or Microsoft Azure) , and data-driven service governance using tools such as Power BI
Key Responsibilities:
Technical & Domain Expertise
- Strong hands-on and leadership-level experience with Oracle E-Business Suite (EBS), including:
- Finance (GL, AP, AR), SCM, and HRMS modules
- Integration, performance, upgrades, and support in complex enterprise environments
- Managing Oracle EBS in hybrid and cloud-hosted models
- Oracle OTM Experience with integration and configuration.
- .Net and Angular based product development experience
- Microservice architecture experience
- Drive alignment across Product, Engineering, Design, Operations, and Business teams.
- Deep expertise in Cloud Platforms, with preference for:
- Oracle Cloud Infrastructure (OCI) , Microsoft Azure and GCP
- Leading cloud migration, modernization, and optimization programs
- Managing cloud operations, FinOps, availability, security, and scalability
- Strong understanding of:
- Enterprise application support models (Oracle-centric environments preferred)
- Infrastructure and application operations in cloud-first or hybrid setups
- ITSM platforms and service automation integrated with ERP and analytics tools
- Experience leading large-scale transformation initiatives including:
- Oracle EBS modernization or migration programs
- Oracle OTM Migration to SAAS
- Cloud adoption (OCI / Azure)
- Automation, observability, and AI-driven operations
Experience Required
- 20+ years of progressive IT experience, including significant exposure to Oracle-based enterprise landscapes
Demonstrated leadership of ERP-led service delivery organizations supporting business-critical finance and operations systems
Experience managing data-driven service organizations using tools such as Power BI for executive insight and governance
Nice-to-Have / Preferred
- Experience with Oracle EBS to Oracle Fusion or cloud transition programs
Exposure to industry-specific ERP deployments in mid-market or SMB segments
Certifications in Oracle Cloud, Azure, ITIL v4, or FinOps
Key Qualifications
Education
- Bachelor’s degree in Engineering, Computer Science, or related field (required)
- MBA or Master’s degree (preferred)
Experience
- 20+ years of progressive IT experience, including 10+ years in senior leadership roles
- Proven track record managing large-scale IT service delivery in complex, global environments
- Experience leading multi-vendor, multi-geo delivery organizations
- Background in enterprise IT, managed services, or digital transformation programs
Leadership & Behavioral Competencies
- Executive presence with the ability to influence at Board and Csuite levels
- Strong decision-making and crisis management skills
- Results-driven with a customer-first mindset
- Excellent communication, negotiation, and stakeholder management abilities
- Strategic thinker with strong execution discipline
Success Measures
- SLA and customer satisfaction achievement
- Service stability, availability, and incident reduction
- Cost optimization and productivity gains
- Successful transformation and modernization outcomes
- Talent retention and leadership bench strength