Enterprise Account Manager

Why MentorcliQ

MentorcliQ is looking for an Enterprise Account Manager to be the primary point-of-contact for a portfolio of clients, driving long-term client satisfaction and retention. In this role, you will develop strong relationships with stakeholders and have a direct impact on client ROI through mentorship programs. You will be responsible for strategically growing and expanding client relationships through renewals, cross-selling, and upselling.

Increase your chances of an interview by reading the following overview of this role before making an application.

What You’ll Do

Own and Grow Enterprise Accounts

• Serve as the primary contact for a portfolio of global enterprise clients.
• Build strong, multi-level relationships across HR, L&D, DEI, and business leadership.
• Develop and execute strategic account plans aligned with client business goals.

Drive Client Success and Retention

• Lead executive business reviews focused on outcomes and ROI.
• Partner with Customer Success to ensure program success and adoption.
• Identify risks early and implement plans to ensure satisfaction and renewals.

Expand Client Relationships

• Uncover and execute expansion opportunities across divisions and geographies.
• Collaborate with Sales and Marketing on account growth strategies.
• Manage renewal and expansion negotiations with executive stakeholders and procurement.
• Align internal teams around client goals, delivery, and roadmap priorities.
• Share client insights to inform product and strategy decisions.
• Act as the voice of the customer within MentorcliQ.

Who You Are

The ideal Enterprise Account Manager is customer-centric, collaborative, resilient, and a strategic thinker who brings their Ambitious, Thoughtful, Helpful, and Fun nature to work every day. You’ll also bring:

• 3+ years of success in B2B enterprise or SaaS sales, consistently exceeding quarterly revenue goals.
• Proven success in managing a book of business and achieving retention and expansion targets.
• Strong executive presence and comfort engaging with CHROs, CLOs, and senior HR and procurement leaders.
• Experience driving account planning, renewal strategy, and multi-year partnership growth.
• Excellent communication, presentation, and consultative selling skills.
• Analytical mindset with ability to translate business data into actionable insights.
• Experience collaborating cross-functionally with Customer Success, Product, and Sales teams. xhqgsiq
• Bachelor’s degree or equivalent professional experience.

What’s In It for You?

• $100k - $225k with uncapped commissions
• Company bonus opportunities
• Health, dental, and vision plans
• 12 paid company holidays, generous vacation time, and sick/mental health days
• 8 weeks of paid parental leave
• 401(k) with company match
• Short-term and long-term disability
• Life insurance
• Employee charitable donation matching
• Innovative, inclusive, and inspiring people
• A global team with the flexibility to work remotely
• Beautiful home office in downtown Columbus