- Maintain and grow existing client base including expansion of new offerings.
- Drive specific product revenue in the territory.
- Build strong, lasting relationships with customers by understanding their needs and business objectives.
- Perform outbound contact to existing customers to sell additional solutions.
- Acquire and maintain a working knowledge of the complete capabilities of our solution offerings.
- Convert customer challenges into new opportunities.
- Maintain an active pipeline of forecasted opportunities to meet monthly, quarterly and annual quota objectives.
- Improve overall customer satisfaction in assigned customer accounts.
- Work with various groups within Adobe (Product, Marketing, Finance and Engineering) to provide customer feedback and drive revenue opportunities in the region.
Requirements
- Minimum 10+ years proven track record of field account management/account executive experience.
- Proven Track record selling Complex Enterprise Solutions.
- Ability to forge and maintain good business relationships.
- Demonstrated analytical and computer skills.
- Excellent communication and presentations skills with top-notch customer service approach.
- Proven experience in using quantitative and qualitative analysis to assess customer relationships and make recommendations for each account.
- Ability to remain calm in a fast-paced work environment and to demonstrate thoughtful leadership in assessing problems/opportunities.
- Ability to work successfully in a team environment with your Adobe ecosystem including Renewals Specialists, Product Specialists, CSM’s, Solution Consultants and Field Marketing.
- Creative problem-solving approach.
- Experience in selling technology.
- Ability to travel to customer sites up to 50%.
Core Competencies
Demonstrates extensive experience in field account management and selling complex enterprise solutions, with a strong focus on customer relationship management and revenue growth. Capable of leveraging analytical skills to assess customer needs and drive satisfaction while collaborating effectively within cross-functional teams.
Highest-signal resume keywords
- 10+ Years Account Management Experience
- Complex Enterprise Solutions Sales
- Customer Relationship Management
- Analytical Skills
- Creative Problem-Solving
Hard Skills
- Field Account Management
- Sales Strategy
- Quantitative Analysis
- Qualitative Analysis
- Revenue Forecasting
- Customer Needs Assessment
- Solution Selling
- Technology Sales
- Pipeline Management
- Quota Achievement
Soft Skills
- Excellent Communication
- Presentation Skills
- Customer Service
- Team Collaboration
- Thoughtful Leadership
Industry Keywords
- Customer Satisfaction
- Business Relationships
- Adobe Ecosystem
- Outbound Sales
- Customer Feedback