Enterprise Account Director, Anchor

About Bazaarvoice

At Bazaarvoice, we create smart shopping experiences through a global network of product‑passionate community and enterprise technology. We connect brands and retailers with billions of consumers, delivering user‑generated content at unprecedented scale and insights from real‑time feedback.

Position Overview

Enterprise Account Director, Anchor – an elite sales professional managing and defending a critical high‑value territory, handling retention, renewal, and strategic expansion from start to finish.

Primary Duties Of The Role

• Confidently defend, retain, and protect our largest enterprise accounts, cementing the position of our high‑ROI solution as a business‑critical asset.
• Continuously demonstrate the evolving value propositions of our products and services to ensure long‑term client loyalty and brand advocacy.
• Drive deep, conversational discovery dialogue with existing enterprise customers to uncover organizational shifts, new pain points, and expansion opportunities.
• Align seamlessly with the client’s IT and technical leadership, confidently navigating security, integration, and architecture discussions.
• Partner deeply with the client’s marketing, ecomm, and merchandising executives, mapping their broader organization to secure trust and buy‑in from key decision‑makers.
• Navigate complex legal, procurement, and commercial aspects of enterprise contracts with the client’s legal team while leveraging our internal counsel to efficiently secure long‑term renewals.
• Demonstrate passion, executive presence, and energy both externally with senior client stakeholders and internally with cross‑functional Bazaarvoice teams.
• Consistently manage, forecast, and protect a high‑value pipeline, communicating proactively and transparently with leadership throughout each phase of the renewal and growth process.

Skills And Experience Necessary For The Role

• 3+ years of relative experience in enterprise software sales, strategic account management, or renewals, with a proven track record of managing high‑value books of business.
• Masterful ability to map complex enterprise accounts, identify influential decision‑makers, and formulate sophisticated account strategies to secure renewals and generate expansion interest.
• Proven ability to successfully qualify, manage, and execute major enterprise renewals to consistently meet or exceed net revenue retention targets.
• Exceptional ability to articulate a grand vision that resonates with enterprise executives and demonstrates ongoing, measurable business value.
• Expert‑level experience using advanced two‑way discovery to uncover deep customer needs and seamlessly match our evolving solution suite to those needs.
• Effectively create, validate, and articulate ROI during high‑stakes negotiation processes to deliver the utmost value to both the enterprise client and Bazaarvoice.

Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex, sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law.

The successful candidate will be required to complete a background check.