Enrollment Counselor

Posting Details
Position Information
Role Title
Education Support Spec II
Role Code
29143
Pay Band
03
Posting Details
Working Title
Enrollment Counselor
Position Number
01457A
Department
ODUGLOBAL ENROLLMENT
Location
Remote
Type of Position
Classified
Type of Job
EEO Category
C Technicians
Job Description
The Enrollment Counselor serves as the primary point of contact for prospective ODUGlobal students from warm handoff through class start. Using a consultative sales framework, the Counselor helps prospective students explore their educational and professional goals, determine ODU's fit, and progress through the enrollment funnel. By providing proactive, personalized guidance, Enrollment Counselors drive key performance outcomes-converting inquiries to applicants, admits to confirmations, and confirmations to class starts-while ensuring each student receives responsive and supportive service. The Enrollment Counselors collaborates with admissions, financial aid, the registrar, and academic departments to ensure a seamless enrollment experience and a successful transition to academic advising.
Type of Recruitment
Knowledge, skills and abilities

• Some knowledge and understanding of consultative coaching principles, including active listening and goal clarification.
• Some knowledge and understanding of the importance of privacy and accuracy when handling student information.
• Strong customer service and consultative skill providing timely and accurate information to others.
• Possess excellent oral and written communication skills for clear and effective information delivery.
• Demonstrated strong organizational, analytical and problem-solving skills.
• Demonstrated excellent ability to manage and prioritize multiple tasks simultaneously.
• Demonstrated ability to build rapport with prospects, students, and customers by listening attentively; using problem-solving techniques; reading and interpreting complex information; relaying information effectively and professionally.
• Demonstrated ability to work cooperatively in a team environment to accomplish individual and team goals.
• Demonstrated ability to learn and leverage student enrollment technologies.

Special licenses, registration or certification
Education or training
Level and type of experience

• Considerable experience with PC-related software and information systems to include Microsoft Office products, customer relationship management (CRM) systems, instant messaging, e-mail, and web conferencing.
• Some student services experience in a higher education setting.

Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification)

• Some knowledge of principles and practices (NACAC, NACADA) in college student services.
• Some experience providing consultative coaching and customer service to non-traditional students in an online environment.
• Some experience providing basic curriculum guidance to college students.
• Some experience within a college admissions office is a plus.
• Some experience as an enrollment coordinator.

Conditions of Employment
This is aremote position, requiring a traditional 40-hour work week. Computer equipment will be supplied for remote work; high-speed internet is the responsibility of the employee.

• The equipment provided to staff with approved telework agreements enables them to deliver vital services to University faculty, staff, and students from remote locations.
• Many of our operations can and should continue as usual, even when the main physical campus is closed.
• Therefore, all division employees with an approved telework agreement are generally expected to work during official University closures.
• Should travel be required, budgetary constraints may limit where the successful candidate can reside. In addition, existing payroll limitations on locations a remote employee may work from could limit the selection of the final candidate.

Annual Salary/Hourly Rate
Salary non-negotiable $ - 51,560
Posting Detail Information
Job Requisition Number
S03413
Job Open To
General Public
Open Date
08/26/2026
Close Date
09/09/2026
Open Until Filled
No
Special Instructions Summary
Please submit a complete application including a resume and cover letter by the close date to ensure your application will be considered.
Criminal Background Check
The final candidate is required to complete a criminal history check.
College Home Page
Department Home Page
Equity Statement
It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply.
Reasonable Accommodation Request
If you are an individual with a disability and require reasonable accommodation, please contact the Division of Talent Management and Culture at .
Alternative Hiring Process
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process.
To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter.
To request an AHP Letter, use this link: or call DARS at , or DBVI at .
Pay Transparency Nondiscrimination Provision
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or © consistent with contractor's legal duty to furnish information.