Providing support to prospective students, the full-time remote Enrollment Associate will manage inbound and outbound calls and chat inquiries, offering product and service information while facilitating the enrollment process through effective communication and relationship-building. Key responsibilities Generate rapport with prospective students by delivering excellent customer service and meeting key performance indicators Act as a subject matter expert to provide consultations and overcome objections during enrollment discussions Accurately gather and verify information, ensuring proper documentation and follow-up with inquiries Required qualifications Associate's degree or equivalent combination of experience and education One year of call center or customer service experience, preferably in a call center environment Prior experience in higher education or consultative sales is a plus Strong understanding of UMass Global and its programs Aptitude for learning new software applications quickly
Enrollment Associate in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.