Enrollment and Billing Team Lead

Leading a dedicated team in a remote environment, the full-time Enrollment and Billing Team Lead will ensure high-quality support, drive process improvements, and manage staff performance while overseeing operational goals and strategies. Key responsibilities Ensure adequate staffing to meet production and quality standards Continuously improve team accuracy, workload capacity, and process efficiency Manage and mentor staff, conducting performance evaluations and developing individual goals Required qualifications Bachelor's degree or four years of relevant work experience Three years of experience in a management or leadership role Three years of experience in an operations environment Familiarity with Premera products and systems Experience leading virtual employees