Enhanced Services Specialist

To support operational tasks in benefits administration, the remote Enhanced Services Specialist will execute dependent verification audits, assist with billing reconciliation, and provide Tier 1 support for client inquiries. Key responsibilities Process dependent eligibility verification requests and support audit processes to ensure compliance with regulations Assist with carrier billing reconciliation and resolve basic billing discrepancies while maintaining data accuracy Handle Tier 1 inquiries from employees and HR teams, providing guidance on dependent verification and billing issues Required qualifications Bachelor's degree in Business, Human Resources, or a related field preferred 1-2 years of experience in benefits administration, billing reconciliation, or customer service Familiarity with benefits administration technology, such as DependentsAudit, Tabulera, or similar systems Intermediate Excel skills and knowledge of CRM or ticketing systems Strong attention to detail and ability to manage multiple priorities