Supporting department staff with administrative tasks related to medical conditions, the full-time Enhanced Case Management Coordinator will engage with members, manage escalated case inquiries, and document interactions within a remote work environment. Key responsibilities Facilitate reviews, referrals, and outreach for proprietary strategies while engaging with members across Medical Management products Document all member engagements accurately in the Microsoft CRM system and manage escalated case management questions Lead claims auditing and collaborate with strategic vendor partners to provide supportive services to members Required qualifications Bachelor's Degree or equivalent work experience required 3-5 years of administrative support experience in healthcare or social services preferred Understanding of medical terminology and basic benefit plan design terminology Experience with patient-provider engagement and coordination of care Strong analytical skills and proficiency in problem-solving