About the role
SupportYourApp is a global Intelligent Support-as-a-Service provider working with tech clients across 60 languages. This role owns inbound customer calls to assist with account identification, cancellations and refunds, while maintaining a calm and empathetic customer experience.
What you'll do
- Handle customer inquiries via phone regarding account details, cancellations and refunds
- Gather customer information and route requests to the appropriate internal teams
- Communicate calmly and professionally, de escalating difficult interactions
- Follow procedures to ensure requests are accurate and efficient
- Proactively follow up on outstanding requests and provide necessary information
- Independently locate information to assist customers and resolve inquiries
What they're looking for
- Excellent written and spoken English at native or near-native level (C2)
- Clear speech and strong verbal communication skills
- Previous customer support experience
- Experience handling inbound customer calls and de escalation
- Ability to remain calm, empathetic and solution oriented
- Proactive, responsible, ability to follow procedures and work independently
For applicants in Nigeria
- Timezone expectations are not stated in the listing; confirm during interview if needed
- Compensation is listed in USD; pay currency to be clarified in the agreement
- The listing states a remote work setup; no explicit country restrictions are provided
(English C2/Native) Inbound Call Agent (Global, remote) in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.