- Assist and facilitate field accident and incident investigations for JLG and Jerr-Dan products
- Travel, sometimes on short notice, to conduct on-site inspections and document investigations using photographs, videos, 3D scanning, and other required means
- Become a trained operator and perform functional checks of products during incident investigations
- Assist with research and discovery processes for litigation matters
- Interact with company departments and outside entities on litigation matters
- Initiate interaction with Engineering and other departments on product safety and reliability matters
- Prepare Field Service Bulletins, Service Information, and related materials
- Review new products for standards compliance
- Review technical publications and marketing materials from a product safety perspective and recommend revisions or escalation
- Represent the company in Government/Trade Association matters involving OSHA, CSA, AEM, ANSI, and others
- Respond to JLG customers and end users regarding machine application, safe use, repairs, and technical specifications
- Assist with departmental programs as assigned
- Handle confidential and legally sensitive information with discretion, preserve evidence, and maintain accurate, factual documentation
Requirements
- Bachelor's degree in engineering, science, or related field
- Internship experience or 6 plus months of related work experience
- Ability to travel up to 50%, sometimes on short notice
- Education or experience focused on electro-mechanical, mechatronics, electrical, or mechanical engineering
- Internship, co-op, or up to three years of related engineering experience preferred
- Ability to multitask with effective organization and communication skills
- Strong technical writing skills
- Ability to document observations clearly, objectively, and accurately
- Ability to handle confidential and legally sensitive information with discretion
- Certain positions may require U.S. Person status under ITAR or EAR regulations
Core Competencies
Demonstrates expertise in conducting field accident investigations and performing functional checks on products, with a strong focus on technical writing and compliance with safety standards. Capable of managing confidential information and collaborating with various departments to enhance product safety and reliability.
Highest-signal resume keywords
- Field Accident Investigation
- Technical Writing
- Product Safety Compliance
- Electro-Mechanical Engineering
- OSHA Regulations
ATS Optimization Keywords
Hard Skills
- Functional Checks
- 3D Scanning
- Documenting Investigations
- Research and Discovery
- Standards Compliance Review
- Technical Specifications
- Engineering Analysis
- Safety Bulletins Preparation
- Incident Documentation
- Mechatronics
Soft Skills
- Effective Organization
- Communication Skills
- Multitasking
- Discretion
Certifications & Qualifications
- U.S. Person Status (ITAR/EAR)
Industry Keywords
- JLG Products
- Jerr-Dan Products
- CSA
- AEM
- ANSI
Tools & Technologies
- Photographic Documentation
- Video Analysis
- Field Service Bulletins